Where to find CSA procedures

Hi.

I am trying to find out about where the CSA procedures are, that they are expected to follow.

I am also looking for information about their duty of care and where their expectations (as an organisation) are.

If a person searches for the children act 1989, it''s easy to find the section of law and with more serching, a person can locate data bases of case law. I am struggling to find any information about the CSA and the laws they are expected to follow. Even guidence seems to be a bit vague.

Are there any links to information that would help.

Thanks.

One of the problems is the rules have changed so many times. They did have a Customer Charter at one time?

What specifically are you looking for and which version of CSA?

Thanks for asking.

I am trying to find out the procedure that the CSA have followed and the possible alternitives they could have followed, when the CSA make an assumed calculation to calculate a maintenance amount. Then I want to find out the range of possible alternitives that the CSA have to apply when they get new information....particularly if the new information shows that their assumed calcualtion was wrong to start with.

Does that make sense?

There must be a way to read up about their procedure, perhaps in a policy or a set of guidence notes.

The section of law was made in 2001...which I believe is the second "system". If the Current "system" is the new one.

Thanks.