Wikivorce's complaint proceedure.
Complaints Procedure
Wikivorce are committed to providing a high-quality service to all those using our legal services. In the rare instance that there is an aspect of the service you have received that you are not happy with, we need you to tell us about it. This helps us to improve our standards and customer experience.
We normally resolve the vast majority of complaints in the first instance without any need for any formal procedure.
If you have a complaint, please contact us with the details of your complaint, in the first instance by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the word “complaint” in the subject line, followed by your order number.
What will happen next?
We will send you an e-mail acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will involve passing your complaint to a Manager, who will review your complaint by speaking to the solicitor or consultant handling your case, and other team members to establish the facts of the case.
The Manager will then respond to your complaint within ten working days of receipt with their conclusions in writing.
If you are not satisfied with their conclusions, your complaint and case notes will be passed to the CEO of Wikivorce for review who will normally respond within ten working days (unless on leave).
If you are not satisfied with the response, we will provide you with details of the relevant dispute resolution service and how to access this service if required.
